These general sales conditions, save any modifications or variations agreed upon in writing, govern all sales contracts between us and the purchaser, thus including the contract concluded with the acceptance of the order as well as any future contract related to the supply of our company’s products ordered with subsequent and distinct commissions.

Opera Srl sells only to professional customers. The customer, buying Opera products, assures to use it just for purposes related to his professional activity.

Price list are in EURO and without taxes.

Prices do not contain freight cost and invoicing cost when due.

All invoices will be raised in EURO

Goods is dispatched in the following ways:

National shipment ( Italian territory ) :

• Net value of order, without taxes, is lower than Eur. 800,00 - Transport is paid until customer's work, with charge in the invoice of the freight cost. The carrier is selected by Opera. In case the customer wish to use his own carrier or to select another carrier, the transport will be Ex our Work in this case the freight costs are totally handled by customer/receiver.
• Net value of order, without taxes, is lower than Eur. 50,00 - Transport is paid until customer's work, with charge in the invoice of the freight cost. The carrier is selected by Opera. - There is an extra charge of Eur. 10,00 for invoicing cost. Payment term is always up front or advance.
• Net value of order, without taxes, is higher than Eur. 800,00 - Transport is paid until customer's work, with no charge in the invoice for freight cost. The carrier is selected by Opera. In case the customer wish to use his own carrier or to select another carrier, the transport will be Ex our Work in this case the freight costs are totally handled by customer/receiver.

International shipment - EEC zone - List of countries in the EEC zone

• Net value of order, without taxes, is lower than Eur. 1.500,00 - Transport is paid until customer's work, with charge in the invoice of the freight cost. The carrier is selected by Opera. In case the customer wish to use his own carrier or to select another carrier, the transport will be Ex our Work in this case the freight costs are totally handled by customer/receiver.
• Net value of order, without taxes, is higher than Eur. 1.500,00 - Transport is paid until customer's work, with no extra charge in the invoice for freight cost. The carrier is selected by Opera. - In case the customer wish to use his own carrier or to select another carrier, the transport will be Ex our Work in this case the freight costs are totally handled by customer/receiver.

International shipment - Non EEC zone

• Net value of order, without taxes, is lower than Eur. 2.000,00 - Transport is paid until customer's work (Incoterm: CFR) , with charge in the invoice of the freight cost. The carrier is selected by Opera. In case the customer wish to use his own carrier or to select another carrier, the transport will be Ex our Work in this case the freight costs are totally handled by customer/receiver.
• Net value of order, without taxes, is higher than Eur. 2.000,00 - FOB with no extra charge in the invoice for freight cost. The carrier is selected by Opera. - In case the customer wish to use his own carrier or to select another carrier, the transport will be Ex our Work in this case the freight costs are totally handled by customer/receiver.

Returns for repairing

• Returns are accepted only by Opera direct customers. Should anybody needs to return goods for repairing, he has to address to the nearest Opera distributor. Our sales office is at your disposal to identify it. Contact us.
• All returns have to be sent, freight costs free, to our main factory in Modena, Italy. The goods have to be correlated with a list of items, sort of problem found, contact name and telephone number.

Definitive return

• Any definitive return must be demanded in writing and authorised by Opera in writing.
• Upon authorisation, Goods for definitive return must be sent according to the instructions received. All documents must refer to the original invoice number.

All Opera products are guaranteed for 2 years.

The guarantee in no case will be able to go beyond the free substitution of the faulty piece

Warranties are excluded for defects arising from abnormal and improper use and in case non original components are installed with the product.

The sole place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is Modena, Italy.

Italian law applies to any and all claims; all other international agreements are excluded with respect hereto.